Shipping policy

Thank you for shopping with Muffin & Berry. We ship worldwide from Lithuania.

Order Processing

Orders are normally prepared for shipment within 1–2 business days after payment has been confirmed. Personalized and custom-made products may require additional processing time, as stated on the relevant product page.

Business days exclude weekends and Lithuanian public holidays. Processing may take slightly longer during busy periods.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Methods

We use the following delivery services:

  • EU countries: GLS or SmartPosti courier

  • Countries outside the EU: registered postal services

Available shipping methods and rates are shown at checkout. If you are unsure whether we can deliver to your address or are experiencing a delivery issue, please contact us. We will be happy to help find a solution.

Free Economy Shipping

We offer free economy shipping on orders over €199. If your order qualifies, the free shipping option will appear automatically at checkout.

Free shipping applies to the economy delivery method only. Express or upgraded delivery services are not included.

Estimated Delivery Times

Estimated delivery times vary depending on the destination. The estimated delivery window will be shown at checkout or in your order confirmation.

  • Lithuania: 1–2 business days

  • Belgium, Czechia, Denmark, Estonia, Germany, Hungary, Latvia, the Netherlands, Poland, Slovakia, Luxembourg, and Austria: 3–5 business days

  • Finland, Croatia, France (excluding islands), Italy, Slovenia, Romania, Portugal (excluding islands), Ireland, Sweden, and Bulgaria: 5–7 business days

  • Spain (excluding islands) and Greece: 6–9 business days

  • United Kingdom: 5–9 business days

  • Switzerland and Norway: 5–8 business days

  • Canada: 7–15 business days

  • United States: 6–15 business days

  • Other destinations: 10–20 business days

Please note that processing and delivery times are separate. The estimated delivery time begins when your order is dispatched, not when it is placed.

Delivery times are estimates and cannot be guaranteed. Postal disruptions, weather conditions, public holidays, customs processing, and other circumstances outside our control may cause delays.

Please contact us before ordering if your address is on an island or in a remote area, as different delivery times or shipping options may apply.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

For orders sent by registered postal service, tracking information may be limited while the parcel is in transit. Updates usually appear when the parcel leaves Lithuania and resume when it reaches the destination country. Transit countries may not always be shown.

Customs Duties and Import Taxes

EU Customers

Orders are shipped from Lithuania, within the European Union. No additional customs duties or import taxes apply to deliveries within the EU.

U.S. Customers

Orders shipped to the United States are sent DDP (Delivered Duty Paid). Applicable import duties, taxes, and customs fees are included, so you will not be charged additional import fees upon delivery.

Other International Customers

Orders delivered outside the EU may be subject to local customs duties, import taxes, or handling fees. These charges are the customer’s responsibility and are determined and collected by the destination country’s customs authorities.

Customs processing may also delay delivery. Regulations vary by country, so we recommend checking your local import requirements before placing an order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before placing your order.

If you notice an error, contact us as soon as possible. We may be able to update the address if your order has not yet been packed or dispatched. Once an order has been shipped, we cannot change or redirect its delivery address.

Additional shipping charges may apply if an order is returned because the address was incorrect or incomplete, the delivery was refused, or the parcel was not collected.

Delayed Orders

If your estimated delivery window has passed, please check the tracking information first. Temporary gaps in postal tracking do not necessarily mean that a parcel has been lost.

If there have been no tracking updates for an extended period, please contact us with your order number. We will investigate the shipment with the delivery provider.

Lost Packages

If you believe your package has been lost, please contact us. A shipment may need to be investigated and officially confirmed as lost by the delivery provider before a replacement or refund can be arranged.

If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, neighbors, and the local delivery provider before contacting us.

Damaged Packages or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible. Include your order number and clear photographs of the product and packaging. We will review the issue and arrange an appropriate solution.

Returned or Refused Packages

If a package is returned because it was refused, not collected, or addressed incorrectly, we will contact you after receiving it.

Refunds and reshipments will be handled according to the circumstances and applicable consumer law. Additional shipping charges may apply if you request reshipment.

Returns and Exchanges

For information about returns, exchanges, refunds, and return shipping costs, please read our Returns and Refunds Policy.

Contact Us

If you have any questions about shipping or delivery, please contact us through our Contact page or email us at info@muffinandberry.com. We aim to respond within 1–2 business days.