Terms of service

1. About Us

This website and online store are operated by:

UAB “Muffin and Berry”
Trading as: Muffin & Berry
Company code: 302796061
VAT number: LT100007078310
Registered address: T. Kosciuskos 24-14, LT-01100 Vilnius, Lithuania
Email: info@muffinandberry.com
Telephone: +370 655 11 030

Throughout these Terms, “Muffin & Berry,” “we,” “us,” and “our” refer to UAB “Muffin and Berry.”

Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products.

2. Scope of These Terms

These Terms of Service govern your use of our website and any purchases made through our online store.

By placing an order, you confirm that you have read and accepted these Terms and the policies referenced in them, including our:

  • Shipping Policy

  • Return and Refund Policy

  • Privacy Policy

Please read these documents before submitting an order.

Nothing in these Terms limits any mandatory rights available to consumers under applicable law.

3. Eligibility

You must have the legal capacity to enter into a binding contract to place an order.

If you are under the age of legal capacity in your country, an order must be placed or authorized by a parent or legal guardian.

You may not use our website or products for unlawful purposes or in violation of applicable laws.

4. Products and Product Information

We make reasonable efforts to describe and display our products accurately, including their materials, dimensions, colors, features, and intended use.

Colors may appear slightly different depending on lighting, photography, and screen settings. Because some products are handmade, minor variations in measurements, stitching, texture, color, or pattern placement may occur. Such minor variations are not necessarily defects.

Please review the product description, measurements, weight limits, care instructions, and safety information before ordering.

Product images are provided for illustration. Unless expressly stated otherwise, pets, toys, blankets, and other photographic props are not included.

5. Pet Carrier Size and Safe Use

You are responsible for selecting a carrier suitable for your pet’s measurements, weight, physical condition, and intended use.

Before ordering, measure your pet and compare the measurements with the size guide on the relevant product page. Weight alone should not be used to select a carrier.

Always:

  • Supervise your pet while using the carrier

  • Check that all fastenings are secure

  • Inspect the carrier before each use

  • Stop using it if it becomes damaged or excessively worn

  • Follow all product-specific instructions and weight limits

  • Introduce your pet to the carrier gradually

Our carriers are not represented as crash-tested vehicle-restraint systems unless expressly stated on the product page.

Airline requirements vary by airline, aircraft, route, and destination. You are responsible for confirming current requirements directly with the airline before ordering or traveling. We cannot guarantee that a carrier will be accepted by a particular airline.

Nothing in this section excludes our responsibility for supplying safe products or limits rights available under applicable product-safety and consumer law.

6. Prices and Taxes

Product prices are displayed in the currency selected or shown on the website.

Before you place an order, the checkout will display the product price, applicable taxes, shipping charges, and total amount payable.

We may change prices, promotions, and product availability at any time before an order is placed. Price changes do not affect orders that we have already accepted.

For deliveries outside the European Union, customs duties, import taxes, or handling fees may apply as described in our Shipping Policy.

7. Orders and Contract Formation

Products placed in your shopping cart are not reserved.

By submitting an order and completing the checkout process, you make an offer to purchase the selected products under these Terms.

After receiving your order, we will send an electronic confirmation. A binding sales contract is formed when we accept your order and send the order confirmation.

We may decline or cancel an order for a legitimate reason, including:

  • The product is unavailable

  • Payment was not authorized

  • The information provided was incomplete or incorrect

  • We reasonably suspect fraud or misuse

  • A pricing or product-information error was obvious

  • Delivery to the address is unavailable or legally restricted

  • Accepting the order would violate applicable law

If we cancel an order after receiving payment, we will refund the relevant amount to the original payment method without undue delay.

8. Payment

Payment must be made using one of the methods available at checkout.

Payments are processed by Shopify and other authorized payment-service providers. We do not normally receive or store complete payment-card details.

You confirm that you are authorized to use the payment method submitted with your order.

9. Order Changes and Cancellations

Contact us at info@muffinandberry.com as soon as possible if you need to change or cancel an order.

We may be able to accommodate the request if production, packing, or shipping has not started. Once an order has entered production or been dispatched, changes or cancellations may not be possible.

Personalized and custom-made orders cannot be cancelled after production has started, subject to any mandatory rights available under applicable law.

These provisions do not limit any statutory right of withdrawal described in our Return and Refund Policy.

10. Processing, Shipping, and Delivery

Orders are normally prepared for shipment within the period stated in our Shipping Policy. Personalized or custom-made products may require additional processing time.

Delivery times are estimates unless we have expressly agreed to a guaranteed delivery date.

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after packing or dispatch.

Available delivery methods, estimated delivery periods, tracking, customs information, and free-shipping conditions are described in our Shipping Policy.

Where applicable consumer law provides otherwise, those mandatory rules will prevail.

11. Returns, Exchanges, and Refunds

Eligible products may be returned or exchanged in accordance with our Return and Refund Policy.

That policy explains:

  • The return-notification period

  • The deadline for dispatching a return

  • Return conditions

  • Return shipping costs

  • Products excluded from change-of-mind returns

  • Exchanges for another size or color

  • Refund timing and methods

  • Treatment of original delivery costs

Personalized products and products made to a customer’s specifications may be excluded from the statutory right of withdrawal, except where they are damaged, defective, incorrect, or applicable law provides otherwise.

12. Damaged, Incorrect, or Faulty Products

Please inspect your order after delivery.

If a product arrives damaged or incorrect, contact us at info@muffinandberry.com and provide your order number, a description of the issue, and clear photographs of the product and packaging where relevant.

Products sold to consumers are covered by mandatory legal guarantees. For consumers in the EU, this generally includes a minimum two-year legal guarantee for products that are faulty, do not match their description, or do not perform as reasonably expected.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, a price reduction, or a refund.

The legal guarantee is separate from the 14-day right of withdrawal and is not limited by our Return and Refund Policy.

Damage caused by misuse, accidents, chewing, failure to follow care instructions, ordinary wear and tear, or use beyond the stated weight or size limits is not considered a product defect, unless applicable law provides otherwise.

13. Customer Accounts

You are responsible for providing accurate account information and keeping it current.

You are also responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account, except where the activity is not attributable to you.

Contact us immediately if you believe your account has been accessed without authorization.

We may suspend or restrict an account where reasonably necessary to prevent fraud, protect security, comply with law, or address a material breach of these Terms.

14. Reviews and User Content

You may be able to submit reviews, photographs, comments, or other content.

You must not submit content that:

  • Is false, misleading, unlawful, abusive, threatening, or discriminatory

  • Violates another person’s intellectual-property, privacy, or other rights

  • Contains malicious software, advertising, spam, or unrelated commercial material

  • Misrepresents your identity or relationship with a product

You retain ownership of your content. By submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use it for operating and promoting Muffin & Berry and our products.

This license continues only for as long as reasonably necessary for those purposes, subject to applicable law. You may contact us to request removal of published content.

We may moderate or remove content where reasonably necessary to comply with law, protect rights, maintain website security, or enforce these Terms.

15. Intellectual Property

The website and its content—including text, photographs, graphics, product designs, branding, logos, videos, and layout—are owned by or licensed to UAB “Muffin and Berry” and are protected by applicable intellectual-property laws.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, sell, commercially exploit, scrape, or republish our content without prior written permission, except where permitted by law.

16. Prohibited Uses

You must not:

  • Use the website for unlawful or fraudulent purposes

  • Interfere with the website’s operation or security

  • Introduce malware or harmful code

  • Attempt unauthorized access to accounts, systems, or data

  • Collect personal data about others without lawful authority

  • Use automated tools to scrape or overload the website

  • Infringe our rights or the rights of another person

  • Submit false or misleading information

  • Use the website to distribute spam or harmful content

We may restrict access where reasonably necessary to stop prohibited activity, protect users, or comply with law.

17. Third-Party Services and Links

Our website may include services, applications, payment methods, or links provided by third parties.

Third-party services are governed by their own terms and privacy notices. We are not responsible for the content or independent practices of third-party websites that we do not control.

This section does not exclude responsibility that cannot lawfully be excluded, including responsibility for service providers acting on our behalf where applicable law makes us responsible.

18. Privacy

Our collection and use of personal data are described in our Privacy Policy.

Our use of cookies and similar technologies is also subject to the privacy choices available through our cookie banner and Cookie Preferences settings.

19. Website Availability and Errors

We aim to keep our website available and its information accurate, but uninterrupted or error-free access cannot be guaranteed.

We may temporarily suspend access for maintenance, security, technical problems, or circumstances beyond our reasonable control.

If we discover an obvious pricing, availability, or product-information error after an order is placed, we will contact you. We will not substitute a materially different product or increase an agreed price without your consent.

Nothing in this section limits rights available under applicable consumer law.

20. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Intentional misconduct or gross negligence

  • Breach of mandatory product-safety or consumer-protection obligations

  • Any other liability that cannot legally be excluded or limited

We are responsible for losses that are a reasonably foreseeable result of our breach of these Terms or failure to use reasonable care.

To the extent permitted by law, we are not responsible for losses caused solely by:

  • Your misuse of a product

  • Your failure to follow instructions or safety guidance

  • Inaccurate information supplied by you

  • Unauthorized alteration of a product

  • Events outside our reasonable control

Consumers retain all mandatory legal remedies.

21. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by events outside our reasonable control, such as severe weather, natural disasters, strikes, transport interruptions, customs delays, governmental measures, power failures, or widespread network disruption.

We will take reasonable steps to reduce the effects of such events and will inform affected customers where appropriate.

This section does not remove any right to cancel or obtain a refund where applicable law provides that right.

22. Changes to These Terms

We may update these Terms to reflect changes in law, our services, or our business practices.

Changes apply prospectively from the date the revised Terms are published. They do not alter the terms governing an order already accepted unless required by law or expressly agreed with you.

Where required, we will provide reasonable notice of material changes.

23. Governing Law and Disputes

These Terms and contracts formed through our online store are governed by the laws of Lithuania.

If you are a consumer, this choice of law does not deprive you of mandatory protections available under the laws of your country of residence.

Please contact us first if you have a complaint. We will make reasonable efforts to resolve it directly.

Nothing in these Terms limits your right to bring a claim before a court that has jurisdiction under applicable consumer-protection and procedural law.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. The invalid provision will be interpreted or limited only to the extent necessary under applicable law.

25. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.

26. Contact Information

Questions, complaints, or notices concerning these Terms should be sent to:

UAB “Muffin and Berry”
Trading as: Muffin & Berry
Company code: 302796061
VAT number: LT100007078310
Registered address: T. Kosciuskos 24-14, LT-01100 Vilnius, Lithuania
Email: info@muffinandberry.com
Telephone: +370 655 11 030